Terms & Conditions
Effective from July 1st 2026. These terms apply to all work quoted or commenced on or after this date.
These terms set out how we work together. “We”, “us” and “our” refer to Edwin James Lynch, ABN 50 277 372 669, trading as Geoffrey Multimedia. “You” and “your” refer to the client. By engaging us or paying a deposit or invoice, you accept these terms.
Payment terms
Our standard payment term is 14 days from the invoice date. All prices are in Australian dollars and include GST of 10%.
Late payments
If an invoice is not paid within 14 days, we may:
- > Pause work on your project or site until the account is brought up to date.
- > Require future work to be invoiced and paid in advance.
We’d always rather sort out a payment issue with a quick email than let it get to that point, so please get in touch if a due date is going to be a problem.
Project payment schedules
Larger builds are usually split into instalments so the cost is spread across the project. Unless we agree otherwise in writing:
- > Projects over $3,000 are paid in three instalments:
40% to start, 30% on completion of the first draft, and 30% after the first round of changes. - > Projects over $8,000 require a 25% deposit, with the balance paid in monthly instalments across the project.
- > Projects over $50,000 are paid by a negotiated instalment schedule agreed in writing before work begins.
Final payment and revisions
Final payment falls due 14 days after the first round of draft changes has been uploaded and shown to you.
- > The quoted price covers the first draft plus one round of changes. Additional revisions are charged at a rate agreed in advance.
- > Revision requests must be sent in writing by email (email, text, PDF or Word are all fine).
Maintenance fees
Maintenance fees are paid in advance and are non-refundable, except where a refund is required under the Australian Consumer Law. Business website maintenance is $650 per year (incl. GST) if paid annually (Small Businesses), or $65 per month ($85 for Ecommerce sites). See Host & Maintenance Plans 2026 for more detail.
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How we communicate and take work requests
Email is our preferred method of communication and gives us both a clear record for troubleshooting and for auditing what was requested.
- > All work requests must be in writing — an email, an attached PDF or Word document, or a shared job list (Google Sheets or a plain text file all work).
- > For task lists, we grey out completed items and return the document with notes.
- > We respond to emails within three business days (excluding weekends and public holidays).
- > Deadlines must be stated clearly in writing.
- > Emails marked URGENT are actioned immediately where the issue is an error on our side or a server problem. All other requests are handled in the usual order.
Access we need
To build or manage your site we require:
- > FTP and admin-level access to your website’s back end.
- > For analytics and search work, access to the relevant Google properties (Search Console, Analytics, Business Profile). We’ll tell you which account to share with at the time.
What website maintenance does not cover
General website maintenance does not include:
- > Installation or support for third-party software we didn’t supply.
- > Support for third-party themes (for example, where you are building your own site).
- > Custom HTML, CSS or programming work.
- > Email delivery or email client issues (see below).
- > General IT, PC, antivirus or hardware support.
Email, SSL and premium software
- > Email delivery.
Technically, we do not support email. We use a receipt system to confirm mail has left the server and all email is authenticated at our end with appropriate SPF & DMARC records. What happens to a message after it leaves the server is outside our control, and the large majority of delivery problems come down to spam settings or filtering on the receiving side. If you’re not receiving website mail, please check your spam folder and filters first, and add the sending address to your safe-sender list. We can supply POP/server settings on request but can’t support third-party email clients (Outlook and similar). - > SSL certificates. If you’re hosted with us, SSL is included. If you’re hosted elsewhere, your hosting or certificate provider is the right place to set up HTTPS.
- > Premium plugins and extensions. Support for paid or third-party WordPress plugins, WooCommerce, Joomla, Wix or Shopify extensions is handled by their respective developers.
Additional costs
- > Stock images beyond those used in the draft and first revision must be royalty-cleared and supplied by you (usually by email attachment).
- > We don’t purchase or provide support for third-party or premium software, SSL certificates, or premium WordPress plugins on your behalf.
Limitation of responsibility
We are not responsible for issues arising outside our direct work, including:
- > Client-side issues such as local connectivity problems.
- > Email issues not to do with our server
- > Third-party issues such as DNS, SSL, email deliverability or SEO changes outside our control (e.g. competitor websites).
We are not qualified to assist with PC, antivirus or general computer issues. For those, we’re happy to refer you to DV Computers Myaree.
Ownership and intellectual property
On full payment of all invoices for a project, ownership of the final custom design and content we produce for you transfers to you. Third-party components (themes, plugins, stock assets, fonts) remain subject to their own licences. We retain the right to display completed work in our portfolio unless agreed otherwise in writing.
Liability
Nothing in these terms excludes rights you have under the Australian Consumer Law. To the extent permitted by law, our liability for any claim connected with our work is limited to the fees paid for the specific work giving rise to the claim.
Governing law
These terms are governed by the laws of Western Australia.
File transfers
We’re happy to share folders and files via Google Drive, Dropbox or OneDrive.