Terms & Conditions

For work completed from 1st January 2023

Please pay on time. Payments terms are 14 days and we now charge 10% GST.

1. Late Payments
   Failure to pay on time may result in
   1. Cessation of service (service resumes once outstanding payments are made).
   2. Subsequent invoices will be sent in advance of work done.
2. Payments over $2,000
   Most website build payments are usually paid in 3 instalments (unless agreed otherwise).
   1. 40% up front
   2. 30% on draft completion
   3. 30% after 1st changes are made
3. Payments over $10,000
   broken into monthly instalments with a 25% deposit (unless agreed otherwise).
4. Payments over $50,000
   paid in instalments (frequency and amount agreed in advance).
5. Final payment
   falls due 14 days after 1st draft changes are completed.
   1. Additional Revisions (beyond 1st draft + changes) will be charged at a price agreed in advance.
   2. Revision notes must be in writing and sent via email (email/text/PDF/Word format is fine).
6. Maintenance Fees.
   All mainteannce fees are paid in advance and are non-refundable.
7. Deadlines
   must be clearly stated in writing.
8. Work Requests.
   All work performed will be in response to a written email or job list.
   1. Email is our preferred method of communication.
   2. All work requests must be in writing (attached PDF/Word docs are fine).
   3. Job lists can be shared or sent via Google Spreadsheets.
   4. Bullet-point lists in Word are fine (we grey-out tasks completed and return the document with detailed notes).
   5. We require a paper trail for both trouble-shooting jobs and auditing work requests.
   6. We respond to all emails within 48hrs (except on weekends or public holidays).

Conditions

1. General Website Maintenance Does Not Cover;
   1. Installation and support for third-party software (i.e. not supplied by us) is not covered by website maintenance.
   2. 3rd Party Theme support (e.g. if you are building your own site) is not covered by website maintenance.
   3. HTML/CSS/Programming is not not covered by website maintenance.
   4. Email Set-up for 3rd party systems (e.g. MS/iOS/Mail/Smartphone set-up) is not covered by website maintenance.
   5. I.T. support is not not covered by website maintenance.
2. FTP Access. To Manage your site we need FTP & Admin-level access to your website’s back-end.
3. Google Access. To Manage your site please share your data with objectman[at]gmail.com.
4. We are not responsible for issues arising from (or as an indirect result of);
   1. Client misdaventure (e.g. connectivity issues)
   2. 3rd party misadventure (e.g. SEO, DNS, SSL, Email issues).
5. We are not qualified to help you with; PC, Antivirus or general computer issues.
6. Zero Tolerance Policy.
   Threats, physical violence or verbal abuse will result in all your files being zipped up and forwarded to you. We run a peaceful operation here. We aim to exceed your expectations with all our work and generally like to keep relations professional.

Additional Costs

1. Stock images (beyond what is used for draft and 1st revision work) must be royalty-cleared and sent as an attachment (usually via email).
2. We do not pay for, or offer support for;
   1. 3rd party or premium (paid-for) software.
   2. SSL Certificates
   3. Premium WordPress Plug-ins

Not supported

1. Email
   We can’t offer help with third party email or email client (e.g. Outlook etc.) issues.If you are not using cloud-based email, we can provide you with server (POP mail) settings. How you set up, send and receive emails is up to you. Setting up of MS Exchange, MS Outlook, MS Mail, Gmail, Gsuite, Thunderbird, Eudora or apps for the myriad of smart phones and devices is not our business.
2. SSL Certificates
   If you are not hosted with us using our free SSL certificate, your SSL Certificate provider can help help you set up SSL (https://) on your website.
3. Premium Plugins
   3rd party WP plug-in or WooCommerce / Joomla extension developers can help trouble-shoot their software if it is running on your website.
4. IT Issues
   We do not help with computer issues. We use DV Computers Myaree for PC upgrades, tweaks, device and firmware updates.

Trouble-shooting

1. Is your website down for just you or everybody?
   Check here: https://www.uptrends.com/tools/uptime
2. If you can’t access a particular website
   If the link above says your site is HTTP 200 OK (live) but you still can’t see it, try these steps:
   https://www.wikihow.com/Fix-if-You-Can%27t-Access-a-Particular-Website

File Transfers

1. We are happy to share folders and files via cloud-based services such as;
   • Google Drive
   • Dropbox
   • Onedrive

While we can’t help with your PC issues, we can recommend or refer you to I.T. & Computer Support people we work with. We recommend DV Computers Myaree for all PC upgrades, device and tricky firmware updates.